Whether your vehicle is stuck in a ditch, buried in a snowbank, or stranded off-road, we have the equipment and experience to recover it safely. We also provide winching services to safely upright vehicles that have rolled onto their roof or side. Our average response time for winch out service is 30-45 min.
Our tow trucks are equipped to handle a wide range of recoveries from cars and SUVs to pickup trucks, EVs, minivans, and construction equipment up to 10,000 pounds.
After assessing the condition of the recovered vehicle, your vehicle might be ok to continue to drive EXCEPT for rollover recoveries.
Tell us your location (address or nearest intersection), your vehicle, and how it’s stuck.
Get your ETA
We’ll give you an arrival estimate and dispatch the right truck for the job.
We assess and winch
Your operator checks the vehicle and surroundings, connects to safe attachment points, and pulls it out with a slow, controlled winch.
Drive away or get a tow
If your vehicle is safe to drive, you’re back on the road. If not, we’ll tow it to your shop, dealership, or home.
Why You Should Not Try to Winch Out Your Vehicle Yourself
Winching a vehicle is dangerous and should always be handled by professionals. If done incorrectly, it can cause significant damage to the vehicle and puts people at risk of serious injury.
Using the wrong attachment points can easily rip off bumpers or bend frames and axles. Improper use of chains or straps can scratch, dent, or crush parts of the vehicle. And pulling too quickly or with too much force can warp body panels, doors, or cause straps and chains to snap.
Recovery becomes even more challenging on soft or unstable ground if a vehicle unexpectedly shifts, tips, or slides.
Our team assesses each situation to ensure the proper winching techniques are used to mitigate additional damage as much as possible. What works for a small car may not be appropriate for an SUV or EV.
However, depending on the vehicle’s condition once it has been recovered, full towing services may sometimes be unavoidable. If that’s the case, our team will work with you to get the vehicle where it needs to go.
The Most Common Times a Vehicle Needs to be Winched Out
Here’s how we handle the situations we see most in West Michigan, and what to do while you wait.
Slid Into a Ditch
Slide-offs are the most common recovery we handle, especially on icy roads, shoulders, and non paved areas. We use proper attachment points and a controlled pull to bring your vehicle back to the road taking every precaution to not damage the bumper, frame, or suspension.
While you wait: If it’s safe, stay buckled in your vehicle with your hazard lights on. Don’t try to drive or rock it out. This can lead to the vehicle becoming more stuck or cause damage.
Stuck in Snow or Ice
Snowbanks, icy roads, and slippery parking lots can leave your vehicle stuck. Our operators use professional winching equipment to safely pull your vehicle free without putting unnecessary strain on your drivetrain.
While you wait: Avoid spinning your tires, keep your hazard lights on, and make sure your exhaust pipe is clear of snow if the engine is running. Stay warm and keep your phone charged
Stuck in Mud or Soft Ground
Wet yards, muddy roads, and soft shoulders can quickly leave your tires buried. We assess the terrain and position our recovery truck on stable ground before attempting a safe pull.
While you wait: Stop spinning your tires to avoid sinking deeper. If possible, avoid shifting repeatedly between drive and reverse.
Stuck right now?
We’ll give you an ETA and get to you as soon as possible
A professional and responsive company. They went above and beyond towing my car to the mechanic. I wouldn’t hesitate to use them again and would recommend to anyone.
William Pray
Hansen Towing did a great job communicating, showing up on time, and handling my car with care. Very professional service and friendly too.
Monica I.
The most personable staff and reliable service. I was rescued when my rental car broke down. They even came out at midnight to get the handicap placard out of the rental car that I had forgotten.
Jeff Geisel
Hansen’s was the only company who responded and bailed me out on a Sunday! Very professional and polite. Took great care to protect my car. Excellent service, price was right, I highly recommend.
Grand Rapids is a booming city with construction sites scattered all over the city. These job sites often present unpredictable terrain, soft ground, or uneven surfaces that lead to equipment and construction vehicles often becoming stuck.
From skid steers and excavators to pickup trucks and trailers, we handle all types of light-duty construction equipment up to 10,000 pounds. We adjust our approach based on the vehicle’s weight, design, and the conditions on-site, ensuring a safe, controlled recovery.
Need recovery for a semi, bus, box truck, or equipment over 10,000 lbs? Our medium and heavy-duty recovery team is available 24/7.
At Hansen Towing and Recovery, your safety and peace of mind come first. Every member of our team undergoes annual background screenings and regular training to ensure compliance with DOT standards and best practices. From secure vehicle restraints to clear, timely communication, we prioritize professionalism at every step. When you call Hansen, you can count on a respectful driver, a safe tow, and real-time updates until the job is done.
