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Listen to what our customers have to say about their experience.

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- Dawn -

” I’ve never used them before today and they were absolutely the best! They responded to me immediately, came out quickly and the price was great. The man that came out (Dylan) did a fantastic job. He had the best personality and you could tell he really cared about doing a good job and he enjoyed doing it. He even sent me a confirmation message when my car was delivered to the repair shop. Wonderful job!! “

- James -

“My car was disabled in the middle of the street. I had already called my car insurance for a tow.
Although I wasn’t his client, Hansen Towing got me off of the street and into a parking lot nearby. Very professional, polite, and knew his equipment very well. Next time I need a tow I’m reaching out to you guys. Thanks again. Definitely 5 stars.”

- Chelsea -

“I had a great experience! Super helpful over the phone and my car was towed within the hour. Highly recommend using them and will again in the future! “

- Justin -

” Chris was my contact to tow my vehicle. He has such great customer service. He was kind. He was happy to talk with me. He notified me when he dropped my vehicle off at the final destination. He even put the key in the drop box at the garage. I was incredibly appreciative of his kindness and attitude as he handled my “not so fun” day I was having.”

- Kara -

” They were very professional and were able to figure out the issue quickly. The driver kept in contact on how long he was going to be. He arrived right on time. He also made sure I was able to drive away before he left the parking lot.”

- Jessica B -

“Quick, courteous, and they were even able to work out a deal for me. Thank you! “

- Lisa S. -

“Was very friendly & professional. Put my SUV exactly where I asked him too. Timing was right on the dot. “

- Evan B. -

“Used them to tow my car to a mechanic and the driver showed up ahead of schedule, was courteous, and was super quick. No issues whatsoever. “

- Tony -

“I broke down on a Saturday around midnight heading eastbound on 96 towards Ionia taking my mother home from the hospital. When I called I told them my situation and Chris was very quick and good. Although the breakdown was a bummer Chris was cool and after talking with him for a bit it really took the edge off of the situation. 10 min for arrival ~5 miles, 6 min for a hookup, and we were on our way. That’s very fast BTW. Most would drag their feet especially on a weekend and at midnight around their closing time. If you happen to get Chris as your tow guy strike up a conversation with him and I promise he will hold a good conversation with you and listen to you too. Also, they will give you your price upfront if you give them the parameters of the drive and they are very affordable especially if you do not have towing insurance. Very nice equipment as well so your ride with them will be good.”

- Tori -

” Hansen’s was very professional and friendly with great service. Chris was able to get a more complicated load up done very quickly. They also completed the entire tow at the time we were quoted for arrival by my insurance company. When in Grand Rapids in the future I will call them directly instead of using my insurance”

- James -

” Chris and his team did a great job getting my car out of a snowbank. Fast service, excellent support, highly recommended!”

- Allicia -

” These guys are amazing. Fast, prompt service and they truly went above and beyond to help me. If I could leave more stars, I would. I could not recommend them more.”

- Jamie -

” Awesome customer service the owner is super friendly! Will recommend it to others!”

- Elliot-

“Fast and friendly service. Hansen was dispatched by my insurance roadside assistance. I was unable to stay with the car or leave the keys, which necessitated the use of extra equipment. Hansen worked with my insurance company to make sure I was not charged extra for this service. Arrived fast and delivered quickly to my mechanic of choice, even though it is a small, out-of-the-way garage. Dispatchers and drivers were very responsive to phone calls, my questions, and my concerns. I would use them again in a heartbeat!”

- Cynthia -

” Very professional and conscientious. Towed our Mercedes GLE350 that had suffered 2 flat tires from roadway construction debris. Chris was very good about securing the vehicle and used tire straps rather than chains. On-time. As a female client, I felt very safe and he was very professional. We needed to change the location of where the car was towed and he took care of the details. Highly recommend. “

- Kelly -

” 10 of 10!!!! Jeremie was INCREDIBLE!!!! Extremely professional, and friendly. The Discount Tire we were planning to go to was closed and he helped me find the closest open one. Found out he actually came in on his day off so that I didn’t have to wait a really long time. Wow, can’t thank them enough!!”

- Michael -

” I would recommend Hansen’s towing to any and everyone. Very professional I was not sure where I left my truck, Chris Hansen was very patient with me and found my truck with no attitude for wasting his time. Thanks, Chris.”

- Pamela -

” We pulled over at a gas station to check our tires, and he came over just to make sure everything was okay and offered to help us with air. We will remember this if we ever need a towing service! Thank you for the kind smile this evening.”

- Nikolas -

” Chris, at Hansen Towing and Recovery is the most respectful, professional, and humble tow trucker around. Hands down the best tow company around! Has helped me out plenty of times. Keep up the great service! “

-信頼Vu -

“Towing was on time and quick! The driver was a really cool guy and funny, we made a few laughs out of my Audi for what it is haha! Overall a good service and would recommend this towing service 100%.”

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